The following are some questions we commonly receive. If you do not see an answer to your question, please do not hesitate to contact us.
Registration
Please follow our registration procedure step by step. If you may have problems to register, please do not hesitate to contact us.
Placing an Order
Please follow our ordering procedure step by step. You may cancel your order or amend your shopping cart at any stage of the ordering process. Even if you did sent/ transmit your (electronic) order you may cancel the order within 14 days.
Availability of Goods
This web site is designed to show only items of stock that are still available for sale, but it is still remotely possible that an item could be sold during your visit to the web site. In the unlikely event that an item has been sold by the time that you place your order, we will inform you by return e-mail.
Delivery Charges
All orders are subject to a delivery, packing & handling charge. The correct charges will be automatically calculated via our Shopping basket ordering system and are based on the total weight of your order, your location and our normal method of despatch. We will always try to find the safest and the cheapest way to ship your order.
Insurance
Although we offer a world wide export scheme, and trust & rely on the various delivery systems used to work properly, it must be understood that items are sent entirely at the customer's own risk. We will package the items well to prevent damage, and obtain all relevant despatch documents etc, but in the event of a parcel being lost in transit we will not be liable for such a loss. Insurance, to the limits quoted by the delivery company involved, against loss or damage is included in our quoted delivery prices but offers only minimal cover.
Payment
All payments must be made in EURO.
Copyright
All photographs on the web site are our property and are not to be reproduced without prior permission.
Electronic Disclaimer
Due to the complexities of the electronic world regarding this web shop, we reserve the right to refuse a sale if there has been an electronic failure in the pricing of any specific item.
Shop
Sorry, there is no shop you may visit and no merchandise on physical display. We maintain our office in Hamburg and keep all of our merchandise in our stocking facilities south of Hamburg. Since we are very often out of office (for acquisition purposes, on public sales and numismatic events) it will be very difficult to find us in office at "standard" office hours.
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